Terms and conditions
Bookings, Deposits & Cancellation​
On booking a 30% non refundable deposit is required. The remaining payment will be taken on the day of your appointment. Appointments are not confirmed until the deposit has been received.
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As a small business we kindly request a minimum of 48 hours notice to cancel or reschedule your appointment. Appointments cancelled within 48 hours will result in the loss of the booking deposit. Failure to attend your appointment (no shows) will result in the loss of the booking deposit and future bookings will require full payment on booking. Repeated missed appointments may result in refusal of future bookings.
Appointment Times
Please be mindful of arriving to your appointment on time. Late arrivals will result in your treatment time being reduced. Lateness of more than 15 minutes may result in your appointment being cancelled and deposit forfeited.
Please arrive for your appointment on time, if you are running late please give us a call. Unfortunately if you are more than 15 minutes late this may result in your appointment being cancelled. ​
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Consultations, Health & Medical Disclosures
All treatments require you to complete a medical questionnaire prior to treatment. It is your responsibility to disclose any health conditions, allergies, medications and changes to your health.
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Prior to your appointment we will contact you to let you know of any preparation required to ensure you are ready for treatment. We reserve the right to refuse treatment if we believe any pre-care has not been followed or if we have any reason to believe you are not currently suitable for treatment. In such cases, the booking deposit will be forfeited.
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Age Policy​
We are only able to offer treatments strictly to those age 18 and over. Valid photo identification may be requested if necessary to confirm age. Failure to provide photo identification if requested may result in cancellation of your appointment.
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Treatment Results & Expectations
Results can vary from person to person and results cannot be guaranteed. Treatment outcomes depend on individuals skin conditions, lifestyle factors, adherence to pre and aftercare advice. Multiple sessions are often required to achieve desired results.
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Refund Policy
Refunds are not provided for treatments that have been completed. Deposits are refunded in line with the cancellation policy above.
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Confidentiality
We will receive personal data from you during various points of contact with Abla Aesthetics. For example when you book an appointment we will take personal details such as your name, date of birth, telephone and email address.
During consultation we will take further sensitive information such as your medical history.
The purpose of this is to fufill our contractual obligations with you and to comply with the law. This data also allows us to build an understanding of you and your needs to allow us to provide appropriate services for you.
We protect your data by storing it on a secure cloud-based software which is encrypted and password protected.
We do not share any of your personal data without your written consent and you have the right to withdraw consent at any point.
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Concerns & Complaints
Abla Aesthetics is committed to providing a high standard of care and service at all times. However if you feel dissatisfied with any aspect of your treatment or experience, you have the right to raise a concern.
As a nurse-led clinic, all complaints are taken seriously, handled professionally, confidentially, and reviewed in a timely manner.
Complaints should be submitted in writing to ablaaesthetics@gmail.com
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Please include your full name, treatment date and details of your concern so it can be investigated thoroughly.
Your complaint will be acknowledged within 48 hours. A response to your complaint will be provided within 10 working days.
If further investigation is required which needs additional time, you will be informed and kept up to date on progress.